TECHNICAL ISSUES

Tech issues

Duplicate application, what should I do now?
If for some reason your application came in multiple times, we will refund your duplicate charge. Please contact our customer online chat or phone op...
Tue, 15 Sep, 2015 at 6:49 PM
Trouble paying with AMEX credit card?
If you have trouble paying with your American Express, please contact the customer support via phone (+1.302.404.3828) or chat to have a customer service re...
Tue, 15 Sep, 2015 at 6:50 PM
The website is not working, what should I do?
The website might be under maintenance.  Please try again in 30 minutes or contact us via online chat for more info. You can also leave us a message here:...
Thu, 12 Mar, 2015 at 10:00 PM
I can not print my visa, what should I do?
Note that we send your e-visa in PDF format via email.  You should be able to print your visa without problem, BUT if you have issues, we always recomm...
Thu, 12 Mar, 2015 at 1:45 AM
I am trying to log in online but can not, what should I do?
An online account is generated for you automatically after applying for your Visa online (Not applicable to all countries).  Click on the link in your c...
Tue, 14 Jul, 2015 at 12:57 AM
The website if not working properly, what can I do?
Sometimes old browsers don’t refresh or show the confirmation on the online form page correctly etc. We recommend that you update the browser that you are...
Wed, 1 Jul, 2015 at 9:39 PM